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Are you tired of losing balance on unwanted du subscriptions? Many users unknowingly keep active data, voice, or content packages that drain their accounts every month. The good news is that du provides multiple ways to unsubscribe, and this guide will walk you through each option step by step.
1. Deactivate Using the du App 📱
Download and open the du App.
Log in with your du number.
Go to Manage Plan → Data & Add‑ons.
Tap on any active package and select Unsubscribe.
👉 This is the most convenient way to manage all subscriptions in one place.
2. Dial Codes (USSD) 📞
Dial 1355 on your du line.
Follow the on‑screen instructions to stop or unsubscribe.
For Start/Stop data services, dial the same number and choose Stop.
👉 Perfect if you don’t have internet access.
3. SMS Deactivation ✉️
For content services (movies, sports, Islamic):
Send
UNSUB MOVIE,UNSUB SPORTS, orUNSUB ISLAMICto 9820.
For international voice bundles:
Send the deactivation keyword to 1355.
👉 You’ll receive a confirmation SMS once canceled.
4. Contact Customer Support 👩💻
Dial 155 and follow IVR instructions.
Reach du support via the du App or WhatsApp (+971 58 242 8268).
👉 Best for full account‑level deactivation.
5. Visit a du Store 🏢
Go to any du store for assistance.
Useful for multi‑SIM deactivation or complex account issues.
Conclusion
Managing your mobile plan doesn’t have to be stressful. By using the du App, USSD codes, SMS, or customer support, you can easily cancel unwanted packages and take back control of your balance.